On February 21, 2024, Humana Military was alerted about a system outage affecting third-party vendor, Change Healthcare. Although Humana Military was not directly affected by this outage, many of our providers have reported issues. For urgent referral and authorization submissions that can't be processed through self-service, please contact us at (800) 444-5445. For routine requests, please allow two-business-day waiting period to check if service is restored before resorting to fax. Please note, due to contractual obligations, Humana Military is unable to suspend audits or waive referrals and authorizations at this time.