Support and contact information

Take advantage of self-service

Activate your account to start managing your benefits on the go! With a self-service account, you can view your referrals, coverage and claims, make payments, find care and more.

Self-service accounts are for adults 18 years and older. Your sponsor’s ID is required when registering with Humana Military. If you have a DS Logon (DSL) account, that can be used to access self-service and our mobile app, however it is not compatible with our mobile app’s biometric authentication.

Log in or register

Reach us online or by phone

Customer service representatives are available to assist you Monday - Friday 8 AM - 6 PM

 
 
Chat with us

Chat is available through your self-service account.

 
Secure message

Log in or register to send us a secure message.

 
Call (800) 444-5445

Use this shortcut guide to get where you need fast.

Calling from overseas:

There is a different phone number to call from overseas. First, use the exit code of the country you are calling from, and then dial 1 (502) 318-9986. You are responsible for any charges for making the call.

Dedicated support lines

 

ACTIVE DUTY AND PRIME REMOTE

(877) 249-9179

APPLIED BEHAVIOR ANALYSIS (ABA)

(866) 323-7155

DEERS

(800) 538-9552

FRAUD AND ABUSE

(800) 333-1620

NATIONAL GUARD AND RESERVE (NGR)

(877) 298-3408

WARRIOR NAVIGATION AND ASSISTANCE PROGRAM (WNAP)

(877) 249-9179

NURSE ADVICE LINE

(800) - TRICARE [Option 1]

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Mailing addresses and fax numbers for submissions

Find the preferred contact method and information for submitting your documentation. Use the correct email, fax number or mailing address to minimize delays in processing.

Get access to the Humana Military app

The Humana Military app makes it easier than ever to access claims, referrals and authorizations, payment options, in-network care and more.

See what else there is to discover or download now to start exploring!

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Connect with us on Facebook to stay updated on important benefit news. Inquiries made via social media will receive a response within 24 hours.

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COVID-19 updates

Find benefit information and more

Make an appointment for vaccination, find testing locations, FAQs and other benefit-related information regarding COVID-19.

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