The Enduring Care program allows care managers to work with beneficiaries and their families/caregivers to improve and coordinate communication and decision making regarding their end of life healthcare needs. The beneficiary is able to communicate their quality of life preferences, values and priorities, which may lead to fewer unwanted treatments and reduced costs.
The beneficiary will receive an introductory letter to the program, followed by telephonic outreach from a care management associate. Through a series of phone conversations with the beneficiary or caregiver, the care manager assists the family to identify what quality of life means to them, goals for treatment and remove any barriers to discussions with their family and/or treatment team. For more information about this program, please call the ICT toll-free number at (800) 881-9227.