File an appeal

Appeals must be filed with Humana Military within particular deadlines. Prior authorization denial appeals may be either expedited or non-expedited, depending on the urgency of the situation. You or an appointed representative must file an expedited review of a prior authorization denial within three calendar days after receipt of the initial denial. A non-expedited review of a denial must be filed no later than 90 days after receipt of the initial denial. For specific information about filing an appeal in your region, contact Humana Military at (800) 444-5445.

  • Beneficiary’s name, address and telephone number
  • Sponsor’s Social Security Number (SSN)
  • Beneficiary’s date of birth
  • Beneficiary’s or appealing party’s signature
  • A copy of the previous denial determination notice
  • Any appropriate supporting documents

Please note: If you are a beneficiary choosing to appoint a representative to appeal a claim on your behalf, you will need to complete the appointment of representative form

Submitting appeals

You have the option to submit your appeal by fax to (877) 850-1046 or you can mail to:

Humana Military Appeals
P.O Box 740044
Louisville, KY 40201-7444

What can be appealed?

You can file an appeal when you don't agree with a decision made about your benefit. The appeal process is different based on the benefit issue. Your appeal must meet the requirements listed in TRICARE's stateside guide.

Access the stateside guide