File an appeal

Appeals must be filed with Humana Military within particular deadlines. Prior authorization denial appeals may be either expedited or non-expedited, depending on the urgency of the situation. You or an appointed representative must file an expedited review of a prior authorization denial within three calendar days after receipt of the initial denial. A non-expedited review of a denial must be filed no later than 90 days after receipt of the initial denial. For specific information about filing an appeal in your region, contact Humana Military at (800) 444-5445.

  • Beneficiary’s name, address and telephone number
  • Sponsor’s Social Security Number (SSN)
  • Beneficiary’s date of birth
  • Beneficiary’s or appealing party’s signature
  • A copy of the previous denial determination notice
  • Any appropriate supporting documents

Please note: If you are a beneficiary choosing to appoint a representative to appeal a claim on your behalf, you will need to complete the appointment of representative form

Submitting appeals

Email:
hmhsrecon@humana.com

Fax number:
(877) 850-1046

Mail:
Humana Military Appeals
PO Box 740044
Louisville, KY 40201-7444