Appeals must be filed with Humana Military within particular deadlines. Prior authorization denial appeals may be either expedited or non-expedited, depending on the urgency of the situation. You or an appointed representative may request:

• An expedited reconsideration of a preadmission/preprocedure denial which must be filed by the beneficiary within three calendar days after the date of the receipt of the initial denial determination letter
• A non-expedited reconsideration of a denial must be filed no later than 90 calendar days after the date of the initial denial determination letter

For specific information about filing an appeal in your region, contact Humana Military at (800) 444-5445.

• Beneficiary’s name, address and telephone number
• Sponsor’s Social Security Number (SSN)
• Beneficiary’s date of birth
• Beneficiary’s or appealing party’s signature
• A copy of the previous denial determination notice
• Any appropriate supporting documents

Submitting appeals

Email:
HMHSRECON@humana.com (Preferred method)

Fax number:
(877) 850-1046

Mail:
Humana Military Appeals
PO Box 740044
Louisville, KY 40201-7444