Find information on how to file claims, appeals and grievances, check status of claims, how to view your electronic Explanation of Benefits (EOB) and more.
Your benefits and plan options will vary depending on whether you are a sponsor (active duty, retired or National Guard and Reserve) or a family member (spouse or child enrolled in the Defense Enrollment Eligibility Reporting System (DEERS)).
You can view your referrals and authorizations, check the status, view and print your referral letters and more.
You can add or update your email address, phone number, opt-in to receive text message alerts and manage your communications all in one place.
When logged in to self-service, you can start a chat session with our customer service representatives or send a secure message. Our chat tool is available Monday - Friday, 8 AM to 6 PM and the secure messaging feature can be utilized 24 hours a day, 7 days a week.