Features on self-service

Make a payment

You can now pay your current amount due and view your billing summary when making a payment within self-service. Log in and make a payment now

View your claims

Find information on how to file claims, appeals and grievances, check status of claims, how to view your electronic Explanation of Benefits (EOB) and more. Watch short tutorial

Verify eligibility

Your benefits and plan options will vary depending on whether you are a sponsor (active duty, retired or National Guard and Reserve) or a family member (spouse or child enrolled in the Defense Enrollment Eligibility Reporting System (DEERS)).

Check your referral status

You can view your referrals and authorizations, check the status, view and print your referral letters and more. Watch short tutorial

Update your communication preferences

You can add or update your email address, phone number, opt-in to receive text message alerts and manage your communications all in one place. Watch short tutorial

Start a chat or send a secure message

When logged in to self-service, you can start a chat session with our customer service representatives or send a secure message. Our chat tool is available Monday - Friday, 8 AM to 6 PM and the secure messaging feature can be utilized 24 hours a day, 7 days a week. Watch short tutorial

Watch short tutorial on how to register for self-service

Take control of your healthcare journey

View claims, check referral status, verify eligibility and more using self-service.

Log in or register