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Warrior Navigation and Assistance Program (WNAP)

The Warrior Navigation and Assistance Program (WNAP) was created to help guide warriors and their families through the military and VA’s health care systems, connect them with community resources, non-medical services, and civilian health care in order to return them to productive lives.

Customer service line:

1 (888) 4GO-WNAP (1 888 446-9627)
Hours: 7:30 a.m. - 4:30 p.m. CST
wnap@humana.com

Caring for the caregiver

WNAP Resources
The Warrior Navigation and Assistance Program (WNAP) was created to help guide warriors and their families through the military and VA’s health care systems, connect them with community resources, non-medical services, and civilian health care in order to return them to productive lives.

No issue goes unresolved

Our mission:

  • To provide guidance and clinical support to military and civilian health care professionals with treatment, rehabilitation and reintegration recovering warriors, enabling them to return to active duty or back to the community as productive veterans.
  • To help guide recovering warriors and their families through the maze of health care systems.
  • To connect recovering warriors and their families with available resources that can help them resolve issues. 
Returning warriors and their families can reach out for person-to-person support from a team that is specially trained to deal with the unique challenges they encounter. Guidance for the civilian healthcare sector caring for these service members is also available.

Services:

Returning warriors and their families can reach out for person-to-person support from a team that is specially trained to deal with the unique challenges they encounter. Guidance for the civilian healthcare sector caring for these service members is also available.

Examples of services include:
  • Medical billing and claims resolution navigating TRICARE, Medicare and Veterans
    health care systems
  • NavigatingTRICARE, Medicare and Veterans healthcare systems
  • Assistance in locating specialized medical
    equipment
  • Connecting with resources to meet basic needs,
    (food shelter, transportation)
  • Assistance with transitional care when relocating
  • Linking with behavioral health resources