Calling from overseas?

Use the exit code of the country you are calling from, and then dial 1 (502) 318-9986. You are responsible for any charges for making the call.

Take advantage of self-service

  • Beneficiary self-service

    Create your account to start managing your benefits on the go! With a self-service account, you can view your referrals, coverage and claims, make payments, find care and more.

  • Provider self-service

    Verify patient eligibility, create and review referrals and authorizations, submit claims and check claim status, look up codes, view remittances, access pharmacy data by patient, access quality and affordability data and make changes to your provider practice information all in one place.

Find the preferred contact information for submitting your documentation. Use the correct email, fax number or mailing address to minimize delays in processing.

Dedicated support lines

Active Duty and Prime Remote

(877) 249 – 9179


(800) 538 – 9552

National Guard and Reserve (NGR)

(877) 298 – 3408

Applied Behavior Analysis (ABA)

(866) 323 – 7155

Fraud and Abuse

(800) 333 – 1620

Nurse Advice Line

(800) - TRICARE [Option 1]

Warrior Navigation Assistance Program (WNAP)

(888) 4GO – WNAP

COVID-19 updates 

Make an appointment for vaccination, find testing locations, FAQs and other benefit-related information regarding COVID-19. 

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