A claim is considered “new” if it has not been submitted to TRICARE previously. New claims may have additional information attached or included within the claim data such as:
New claim submission instructions
EDI Payer ID: TREST (Preferred method)
Red optical character recognition (preferred) and black paper claim forms should be sent to:
TRICARE East Region Claims
Attn: New Claims
PO Box 7981
Madison, WI 53707-7981
Fax: (608) 327-8522
A corrected claim is used to update a previously processed claim with new or additional information. A corrected claim is beneficiary and claim specific and should only be submitted if the original claim information was incomplete or inaccurate. A corrected claim does not constitute an appeal.
Corrected/Revised claim submission instructions
EDI Payer ID: TREST (Preferred method)
TRICARE East Region Claims
Attn: Corrected Claims
PO Box 8904
Madison, WI 53708-8904
Fax: (608) 327-8523
Payer Recoupment Request: A claim recoupment is a request by the provider or the health insurance payer, to recover funds involved in an overpayment. A payer may identify an overpayment due to unknown other health insurance. If the provider sends claims electronically and receives payment electronically, the provider can initiate an electronic recoupment that will offset a future payment by the payer and eliminate the need for the provider to send a refund check which requires manual intervention. If the provider is not transacting electronically, the provider will need to send a refund check.
Provider Recoupment Request: A claim payment recoupment may also be requested by a provider if the provider identifies an error in payment. With notification, the payer will recover the overpayment on a future payment to the provider.
For claim recoupment/refund submissions, please complete the proactive recoupment form and mail to:
TRICARE East Region
Attn: Refunds/Recoupments
PO Box 7937
Madison, WI 53707-7937
To check the status of a claim, please log in or create an account:
Electronic submissions
To ensure your electronic submission is processed in a timely manner, please confirm you are submitting the information in the correct portal, inbox or web form. To avoid additional delays, please only include details on a single beneficiary and to not combine requests.
Fax or mail submissions
TRICARE may ask for additional details, including for you to use the letter you received again as the coversheet for the information that you return. The letters, utilized as a coversheet, allow Humana Military to quickly document and identify beneficiaries via barcode and OCR recognition, speeding up the process.
To ensure your documentation is processed quickly, please send a single correspondence or fax with information regarding a single beneficiary. If multiple pieces of correspondence are mailed at the same time, they must be divided with coversheets.
Humana Military accepts HIPAA-compliant electronic faxes sent using HIPPA-compliant companies, such as UpDox, Faxage or SRFax, among others available through a web search.