Claims related medical records

Medical records may be required and requested for claim approval purposes. Please return the requested records with the request letter as the coversheet.

Claims related medical records submissions

TRICARE East Region
Attn: Medical Review
PO Box 7856
Madison, WI 53707-7856
Fax: (608) 221-7540

Durable Medical Equipment (DME) and Certificates of Medical Necessity (CMN)

A DME is a document signed by the prescribing provider containing clinical information that supports the need for each item, services or supplies requested for a beneficiary. A physician’s order or prescription itself can take the place of the CMN as long as it includes the necessary elements and signature. It is very important that the CMN or physician order be complete and current for the services/supplies/equipment to be covered. A copy of the CMN or order must be submitted with the claim or may be faxed. Providers should keep the CMN on file for at least one year.

DME CMN information

TRICARE East Region
PO Box 8923
Madison, WI 53707-8923
Fax: (608) 221-7542

Prior authorization/referral related medical records

For Active Duty Service Members (ADSM) and all other beneficiaries enrolled in a TRICARE Prime plan, Primary Care Manager (PCM) must provide a referral for most services they can't provide. For TRICARE Select beneficiaries, referrals are not required, but some services may require prior authorization from Humana Military. When completing the referral, always include the sponsor’s TRICARE ID, diagnosis and clinical data explaining the reason for the referral.

Submit referral online for quickest response

Fax: (877) 548-1547
Phone: (800) 444-5445


Behavioral healthcare referrals and authorizations

Fax: (877) 378-2316
Phone: (800) 444-5445



Supporting documentation instructions


Electronic submissions

To ensure your electronic submission is processed in a timely manner, please confirm you are submitting the information in the correct portal, inbox or web form. To avoid additional delays, please only include details on a single beneficiary and to not combine requests.


Fax or mail submissions

TRICARE may ask for additional details, including for you to use the letter you received again as the coversheet for the information that you return. The letters, utilized as a coversheet, allow Humana Military to quickly document and identify beneficiaries via barcode and OCR recognition, speeding up the process.

To ensure your documentation is processed quickly, please send a single correspondence or fax with information regarding a single beneficiary. If multiple pieces of correspondence are mailed at the same time, they must be divided with coversheets.

Humana Military accepts HIPAA-compliant electronic faxes sent using HIPPA-compliant companies, such as UpDox, Faxage or SRFax, among others available through a web search.