IMPORTANT NOTICE

Log in to self-service and verify your email address before July 18, 2025 to avoid losing access.

If your self-service account currently uses a shared email, it will no longer meet our login requirements. If you have any questions, please contact us in self-service using secure message or chat for additional information.

Existing users

If you’re an existing self-service user, you will be prompted to have a security code emails to you. When you enter the code on the next screen, you will be successfully logged into the provider self-service landing page.

New to self-service?

If you’re new to self-service, when you register you will be prompted to add an email address to receive your security code.

Shared email addresses and multiple user IDs

In provider self-service, every user must have their own account with a unique email address and user ID. Each user will only have one user ID. If your self-service account currently uses a shared email to log in, it will no longer meet our updated login requirements. If you have a shared email to login, you will need to update your email in the "My User Profile" section of self-service (link to self-service) by July 18, 2025, to avoid losing access.

Currently single user ID to single TIN:

  • Please review your active user IDs and determine which one to keep.
  • The next step will be to add any TINs from the other User IDs to your active account. In self-service, click on the "Add TIN/EIN to my self-service account" link and follow the prompts.
  • Please select the best approval option by hovering over “Learn more” once the verification method pops up. Please note that once additional TINs are added to your self-service account, you can easily change TINs by clicking the box with Group/Facility/Provider name and TIN.

Multiple users with same email:

  • Update email under “My Profile”
  • If you received the error, “Email xxxxx@yahoo.com is unavailable. Please try another email,” the email is already being used by another user ID so you will need to update to a unique email.

If you have any questions, please contact us in self-service through the secure messaging or chat or read our frequently asked questions below.

FAQs

Enhanced security will be the first layer of protection to your provider self-service account, and you will soon notice an extra step to verify your identify, in addition to your password.

The extra step, also known as two-factor authentication, significantly enhances security.

Enhanced security: Adds an extra layer of protection, making it much harder for attackers to gain access to accounts.

Reduced risk: Helps mitigate the risk of unauthorized access and data breaches.

Compliance: Helps organizations meet compliance requirements in various industries.

Verify the email address on your account is correct.

We have removed the security questions as they are no longer needed.

When users log in to provider self-service, they will be prompted to have a code sent to their email address.

Once the code is entered, the user will be logged into the provider self-service landing page.

If you’re new to self-service, when you register you will be prompted to add an email address to receive your security code.

Shared email accounts are no longer allowed.

You can log in to self-service and change your email address in the “My User Profile” section.

You will be required to create a new account.