TRICARE is now managed in two separate regions, with two new regional contractors. Humana Military manages the new East Region, while Health Net Federal Services, LLC manages the West Region. The team of experienced administrators for the East Region includes support of the behavioral health program, administered by Humana Military, and Wisconsin Physicians Service (WPS) conducting claims processing.
Military hospitals and clinics (also referred to as Military Treatment Facilities or MTFs) are the core of the military health system. They are found at military bases and posts around the world.
TRICARE beneficiaries should always search for TRICARE network providers first. Be aware that choosing a non-network provider may incur Point of Service and higher out-of-pocket costs.
You may change your PCM at any time provided the new PCM is accepting new patients and your request complies with local military hospital guidelines. If you have selected a civilian PCM, or you wish to change to another PCM within a military hospital, there are three ways you can submit your change:
***The sponsor section, the section related to the PCM change and the signature section are all that need to be completed if mailing in form.***
Once your PCM change is processed, you will be mailed a confirmation letter with the new PCM name and telephone number. All change requests are subject to the military hospital Commander guidelines. PCM changes are not effective immediately, so please do not seek services until you receive confirmation of the change.