TRICARE is now managed in two separate regions, with two new regional contractors. Humana Military manages the new East Region, while Health Net Federal Services, LLC manages the West Region. The East Region contract covers approximately 6 million TRICARE beneficiaries in a 32-state region (including D.C.).
The team of experienced administrators for the East Region includes Humana Military as the managed care support contractor and Wisconsin Physicians Service (WPS), conducting claims processing. Learn more about being a part of the TRICARE East network.
Health Net Federal Services referrals are not viewable on Humana Military’s web portal.
Humana Military will honor all referrals and authorizations from Health Net Federal Services until
they expire. If you have a copy of the referral, Humana Military will honor it. No action is required on
your end. Beneficiaries should have received a copy of the approval letter from Health Net Federal Services.
To view or obtain a copy of your referral, log into Health Net Federal Services’ web portal and view approved
referrals and authorizations. This access is available through the end of June 2018. Visit now
If you need to change the rendering provider, add a visit(s), add a CPT code(s), or extend the expiration date
30 days on a referral or an authorization created by Health Net, you can submit a new request on the provider
self-service portal. Self-service is the easiest way to request a change; most referrals are approved immediately
upon submission. If you need additional help, please call us at 1.800.444.5445.
Self-service log in
Claims and other self-service features
are now available on Humana Military's self-service portal.
We offer a variety of provider education
materials including the provider
handbook, orientation presentations
If you are not already a network
provider and are interested in
joining the network, you can learn
more about how to submit an inquiry.
Chat is available during business hours through provider self-service. Customer service representatives are standing by to assist TRICARE providers with questions and concerns.
Provider self-service is available 24/7 and offers many features that will save time, ensure patient privacy and help manage your office more efficiently.
The new East Region TRICARE contract begins January 1, 2018 with a new fiscal intermediary.
The first phase for provider claims is transition of your EDI processes for EMC, EFT and ERA.