Providers performing basic claim status inquiries must now use provider self-service or the automated claim status function by calling (800) 444-5445. Basic status inquiries sent via secure message or chat will also be directed back to self-service.
Basic claim status inquiries include details available in self-service like claim status, processed and paid date, billed and allowed amounts, amount paid and more.
Any claims issues or questions not related to basic claim status will be performed via the call center as normal.
For more information, check out our Provider Resources FAQ