We are aware that some users may experience performance issues with eligibility checks (270/271). We are currently reviewing our real time process to address performance barriers.
270: Requests eligibility and benefit information from the patient’s insurance company.
271: Returns eligibility and benefit information of the patient. It is set to receive care from the insurance company to the provider of service.
Steps taken to date include:
The Electronic Data Interchange (EDI) team continues to push out proactive notifications to our trading partners and clearinghouses as we work through this issue.