Known performance issues with eligibility checks

February 9, 2021

We are aware that some users may experience performance issues with eligibility checks (270/271). We are currently reviewing our real time process to address performance barriers.

270: Requests eligibility and benefit information from the patient’s insurance company.

271: Returns eligibility and benefit information of the patient. It is set to receive care from the insurance company to the provider of service.

Steps taken to date include:

  • Established a problem record to track all changes and results.
  • Adjusted memory allocation to constrained resources.
  • Reviewed anti-virus and other scanning tools for any links between scans and performance degradation.
  • Full engagement of vendor and enterprise resources on application configuration tuning to return performance to a reliable state.

The Electronic Data Interchange (EDI) team continues to push out proactive notifications to our trading partners and clearinghouses as we work through this issue.