Avoiding collection activities

Both network and non-network providers are encouraged to explore every possible means to resolve claims issues without involving debt-collection agencies. Before sending a beneficiary’s claim to a collection agency, providers should do one or more of the following:

  • Submit an administrative review request to WPS
  • Request an adjustment on an allowable charge review from WPS

Please wait at least 45 days after submitting a claim before contacting Humana Military. Beneficiaries are responsible for their out-of-pocket expenses, unless the outstanding amount is the beneficiary’s deductible, cost-share or copay amount reflected on the provider remittance advice.

TRICARE claims information