TRICARE East Region PO boxes and fax numbers

Appeals (Claims and authorizations)

HMHSRECON@humana.com (Preferred method)

Fax: (877) 850-1046

Humana Military Appeals
PO Box 740044
Louisville, KY 40201-7444

*Per TOM Ch. 12, Sec 1.2, "a network provider is never a proper appealing party". Network providers should send claim concerns to the customer service contact information below.



Customer service 

TRICARE East Region
PO Box 8923
Madison, WI 53708-8923
Hours of operation:
8:00 am to 7:00pm EST

Phone: (800) 444-5445
Fax: (608) 221-7536



Claims

Corrected claims

TRICARE East Region Claims
Attn: Corrected Claims
PO Box 8904
Madison, WI 53708-8904

Fax: (608) 327-8523


New claims

TRICARE East Region Claims
Attn: New Claims
PO Box 7981
Madison, WI 53707-7981

Fax: (608) 327-8522


Medical review/records (Claims related)

TRICARE East Region
Attn: Medical Review
PO Box 7856
Madison, WI 53707-7856

Fax: (608) 221-7540



OHI questionnaire

TRICARE East Region
PO Box 7981
Madison, WI 53707-7981

Fax: (608) 221-7536



Provider certification (Excludes ABA)

TRICARE East Region
Attn: Provider Certification
PO Box 7870
Madison, WI 53707-7870

Fax: (608) 221-7535
Note: ABA providers can only submit applications on www.humanamilitary.com and may not fax to WPS. 



Recoupments

Underwritten accounts

TRICARE East Region
Attn: Recoupments
PO Box 8967
Madison, WI 53708-8967


Nonunderwritten accounts

TRICARE East Region
Attn: Recoupments
PO Box 7937
Madison, WI 53707-7937



Third party liability

TRICARE East Region
Attn: Third party liability
PO Box 8968
Madison, WI 53708-8968
Fax: (608) 221-7539

Subrogation/Lien cases involving third party liability should be sent to:
Humana Military
PO Box 740062
Louisville, KY 40201-7462
Fax: (800) 439-7482
Email: HMHSRoutineCorrespondence@humana.com



TRICARE East Program Integrity

TRICARE East Region
Attn: Program Integrity
PO Box 7460
Madison, WI 53707-7460