Support and contact information
Take advantage of self-service
Create your account to start managing your benefits on the go! With a self-service account, you can view your referrals, coverage and claims, make payments, find care and more.
Self-service accounts are for adults 18 years and older. Your sponsor’s ID is required when registering with Humana Military. If you have a DS Logon (DSL) it can be used to access self-service and our mobile app, however it is not compatible with our mobile app’s biometric authentication.
Log in or registerReach us online or by phone
Customer service representatives are available to assist you Monday - Friday 8 AM - 6 PM
Chat with us
Chat is available through your self-service account.
Secure message
Log in or register to send us a secure message.
Call (800) 444-5445
Use this shortcut guide to get where you need fast.
Calling from overseas:
There is a different phone number to call from overseas. First, use the exit code of the country you are calling from, and then dial 1 (502) 318-9986. You are responsible for any charges for making the call.
Dedicated support lines
ACTIVE DUTY AND PRIME REMOTE
(877) 249-9179
APPLIED BEHAVIOR ANALYSIS (ABA)
(866) 323-7155
DEERS
(800) 538-9552
FRAUD AND ABUSE
(800) 333-1620
NATIONAL GUARD AND RESERVE (NGR)
(877) 298-3408
WARRIOR NAVIGATION AND ASSISTANCE PROGRAM (WNAP)
(877) 249-9179
NURSE ADVICE LINE
(800) - TRICARE [Option 1]
Mailing addresses and fax numbers for submissions
Find the preferred contact method and information for submitting your documentation. Use the correct email, fax number or mailing address to minimize delays in processing.
Get access to the Humana Military app
The Humana Military app makes it easier than ever to access claims, referrals and authorizations, payment options, in-network care and more.
See what else there is to discover or download now to start exploring!
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Make an appointment for vaccination, find testing locations, FAQs and other benefit-related information regarding COVID-19.
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Find answers and additional resources through our frequently asked questions.