Check referral or authorization status, verify eligibility, view claims, billing summary and more with self-service.

Register for an account

Self-service accounts are for adults 18 years and older. If you have a DS Logon or are eligible for one, it must be used to access self-service and our mobile app.

If you are not eligible for DS Logon, you may register for an account with Humana Military. Your sponsor’s ID is required when registering with Humana Military. 

View tutorial on registering your account with Humana Military.


Make a payment

You can now pay your current amount due and view your billing summary when making a payment within self-service.

Log in and make a payment now.


View your claims

You can check the status of your claims, view your Explanation of Benefits (EOB), and ask questions about your claims. 

See tutorial on checking claim status, filing claims and more.


Verify eligibility

Your benefits and plan options will vary depending on whether you are a sponsor (active duty, retired or National Guard and Reserve) or a family member (spouse or child enrolled in the Defense Enrollment Eligibility Reporting System (DEERS)).

Visit DEERS to keep your information up to date.


Check your referral status

You can view your referrals and authorizations, check the status, view and print your referral letters and more.

View quick tutorial on how to access your referrals and authorizations in self-service.


Update your communication preferences

You can add or update your email address, phone number, opt-in to receive text message alerts and manage your communications all in one place.

Learn how to update your communication preferences now.


Start a chat or send a secure message

When logged in to self-service, you can start a chat session with our customer service representatives or send a secure message. Our chat tool is available Monday - Friday, 8 AM to 6 PM and the secure messaging feature can be utilized 24 hours a day, 7 days a week.

View short tutorial on how to access the chat and secure message features.